How Listening Transforms Patient & Family Experiences

Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.

• Listening techniques that demonstrate empathy
• Navigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respect
• Coaching patients and families via shared decision making
• Four steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Leaders responsible for supporting team members in interpersonal skill development
• Team members who provide services or direct patient care and/or family support
• Staff development professionals
• Leaders who want team members to demonstrate the values of their organization

REGISTER: