Developing Top-Flight Telephone Rapport: The Importance of Impression Management

This session will teach participants proven communication techniques that enhance caller satisfaction and reinforce your team’s confidence. Learn to sustain these gains with a simple, peer call coaching program that promotes consistency and accountability year-round. By the end of this webinar, you will have practical tools to elevate every conversation and strengthen long-term patient relationships.

• Creating your organization’s sustainable phone greeting
• Launching a peer coaching program to sustain excellent telephone practices
• Two brief yet fun team meetings that will improve telephone skills immediately

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Team members involved in the patient and family experience
• Call center managers
• Leaders
• Managers responsible for customer service staff
• Training managers
• Human resources personnel
• Referral and intake staff
• Anyone who wants to improve their customer service phone skills