Telephone Communication Skills

What kind of first impression does your agency make on the phone? Is this something you’ve even considered? To be fair, telephone rapport can be difficult in transactional calls. This webinar will cover a peer coaching program that can lead to lasting change, but it will also deliver bite-sized skills that can be implemented quickly and result in significantly better patient experiences. The competition is fierce, and this is one area where you can differentiate yourself.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

·           Create your organization’s sustainable phone greeting

·           Understand four call management tactics that significantly improve patient experience

·           Ditch the scripts and use a four-step process to connect on every call

·           Launch a DIY peer coaching program