Reimagining Your Patient & Family Experience

Fasten your seat belt and hold on! This presentation will challenge traditional thinking and open new doors to go from good to great. Learn from industries outside healthcare about building a superior customer experience – leading to better treatment compliance and clinical outcomes. Use the information gained in this session to strive for excellence!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

·       Explain how the quest for service excellence translates into enhanced patient and family experiences

·       Distinguish how exceptional service impacts your mission and business objectives

·       Define the essential elements for the first 24 hours of a patient and family being on service

·       Use profound knowledge from outside the healthcare industry to learn new service excellence approaches and strategies

·       Explain how to create a superior patient and family experience