Re-Examining Boundaries: When to Step Forward or Back

WEBINAR DETAILS

So often a team member might be described as “difficult,” “ineffective,” or problematic” when in fact they are experiencing some form of burnout. End-of-life care requires specific skill sets for all team members and just because someone has a license or experience in a related field does not mean they will feel comfortable or adequate working in hospice or palliative care. Feelings of inadequacy can quickly lead to a dynamic called “learned helplessness” and/or a sense of burnout – which in turn can lead to problematic behaviors. It is imperative for managers and team members to have a thorough understanding of burnout and empathy fatigue and the knowledge and skills necessary to turn it around.