Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion

Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics! This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues. 

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Identify the three most common responses to difficult conversations
• Use strategies and scripts to respond effectively to denial, justification, and defensiveness
• Successfully prepare for, open, and close difficult conversations
• Distinguish between a response and a reaction
• Lean on three feedback models to help structure your difficult conversations