Service Enhancement and Differentiation Strategies
EXTENDING THE CONTINUUM OF CARE: SERVICE ENHANCEMENT AND DIFFERENTIATION STRATEGIES. After this webinar, you will be able to: Understand the importance of adding value to the family experience after the death of a loved one; Demonstrate to referral sources a differentiating service that strengthens your position in a competitive marketplace; Eliminate stress and anxiety for the family by defining key elements of funeral planning and offer a valuable resource; Utilize a resource that allows a nearly immediate payout of life insurance benefits; Increase family satisfaction with a new service that will help achieve a Five-Star Rating, which is critical as hospice moves closer to a value-based payment environment